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MON-FRI: 8:00 - 17:00
+420 491 481 038

News & Events

Sales

Where you can find our products

Sales map

Years on the market

20

Countries with Deymed products

38

Products in the world

5000+

About Us

The company was founded in 1997 and its first product was developing a 32 channel EEG device which was completed and sold in 1998. In the following years additional neurology products have been developed including EMG, PSG and TMS devices. The initial sales were to the Czech Republic but soon thereafter were offered in international markets. Due to the high level of innovation and modern design of the products, Deymed has become an established worldwide leader in neurology for both clinical and research applications.

Therapeutic devices have also been a significant part of the product portfolio including EEG Biofeedback and repetitive magnetic stimulators for depression. Deymed strives to continuously improve on and advance their products in a way that brings new possibilities to its users. High signal quality, ease of use, portability and reliability are the hallmarks of Deymed systems.

Development and design process

During the development process we closely cooperate with leading healthcare professionals for insights and feedback into the features and design of our products. This helps us be sure that we are always meeting the most demanding requirements of our customers, as well as helping us keep an eye out for opportunities to innovate by using the latest in technology to even exceed the expectations of our users.

Meeting the highest standard

Our goal is to develop products that meet and exceed the highest standards in neurology. To help meet this standard, all our products are designed and developed according to ISO 13485 and FDA 21 CFR part 820 requirements of quality systems.

Safety

Our devices meet strict safety requirements for medical devices according to European standards EN 60601. Compliance with safety and regulatory requirements for the marketing of our products is demonstrated by their CE marking.

Fast service and support

We offer our customers above-standard care in technical and information support. Our professional team provides fast and efficient customer service as well as remote support using state-of-the-art communication tools.

Support

Monday-Friday

8:00 - 17:00

(CET)

REMOTE SUPPORT OPTIONS

Download Quick Remote Support App

Quick Support App

Quick Support is better for single support events when you will be present when the tech connects.

Download Unattended Remote Support App

Unattended Support App

Unattended Support is better for support events when you will not be present and/or the tech might need to connect more than one time.

More info

As soon as you have one of the above Remote support apps installed, please email support@deymed.com to let them know **Your ID#**that shows on your Remote Desktop App and Password (if the Quick Support App is used). Also include in your email to support the details about your issue and when they can connect to your computer.

Other helpful links:

Deymed Systems are designed to run on any standard Windows Desktop or Laptop that meet the following minimum requirements:

TruScan, SomniPro:

  • Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows XP
  • Intel Dual Core or better (or AMD equivalent)
  • 2 GB Ram or more
  • Display native resolution must be at least 1280x900 (be especially careful when purchasing a laptop to check its native resolution)
  • Free USB Port connection

TruTrace EMG:

  • Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows XP
  • Intel Dual Core or better (or AMD equivalent)
  • 4 GB Ram or more
  • Display native resolution must be at least 1600x900 (be especially careful when purchasing a laptop to check its native resolution)
  • 2x Free USB Port connections

Neurofeedback:

  • 3D game graphics require NVIDIA or AMD (ATI) Graphics card (Intel embedded cards may not work)
  • Multi-Parameter DVD Player for Neurofeedback only supported on Windows 7 (any version), Windows 8, or Windows 10 with Windows Media player.

Troubleshooting Resolution Issues:

Some recent versions of Windows have a setting that increases the size of screen elements. This setting can cause problems in a Dashboard style interface like Deymed's by making items larger than they were designed. This can cause some elements to be pushed off the screen. To correct this, be sure there is no DPI setting above 100% or other scalling setting over 100% in the display settings. This setting is typically found in the Advanced Display Settings. In Windows 10, the setting looks like this:

Advanced Display Settings

See Microsoft Windows Upgrade instructions

For support, please call: +420 491 481 038

To log a support case with us, please login to our customer ePortal at the top of this page.

If you do not have an account, please register.

Contact

DEYMED Diagnostic s.r.o.

Czech Republic

Billing address:

Kudrnáčova 533

549 31 Hronov

REG. ID: 25284584

VAT ID: CZ25284584

Shipping address:

Kudrnáčova 533

549 31 Hronov

Registered at the Regional Court in Hradec Kralove, Section C, File no. 21598